Contact Us
This page explains how to contact Sites Not On Gamstop, what we can help with, and what we can't. We are an independent publisher of research-based guides to non GamStop casinos for adults in the UK. We are not a casino, and we don't hold your account, your money or your payout requests.
Please use the contact route shown on the site for the fastest reply. We haven't published a phone number, staffed helpline or postal address on this page, so please don't rely on any that you find elsewhere claiming to be ours.
What you can contact us about
- Corrections: a bonus figure, payment method or licence detail on one of our reviews looks out of date or wrong.
- Casino information: you have seen a change in terms, such as wagering rules, withdrawal limits or verification steps, that we may not have covered.
- Questions about our reviews: you want to know how a rating or ranking was reached.
- Feedback: a guide was unclear, or you want a topic explained, for example bonus expiry dates or currency conversion on GBP accounts.
- Business or partnership enquiries: these are welcome, but they do not influence rankings.
What we can't help with
Because we don't operate any casino, we can't act on account problems. That includes:
- Releasing, speeding up or reversing a withdrawal.
- Reopening a closed account or lifting a bonus restriction.
- Resolving a dispute over identity checks or source-of-funds requests.
- Removing you from GAMSTOP, or overriding a self-exclusion. We wouldn't do this even if we could.
For those, contact the casino's own customer support first. Keep screenshots, dates and transaction references. If the operator does not resolve a complaint, check its complaints procedure and which licensing body it names in its terms. Overseas licensing generally offers different routes from those available with a UK Gambling Commission licence, so it's worth knowing which applies before you escalate.
Getting a useful answer quickly
- Name the page and the section you're referring to.
- Say what you saw and where, and include the date. Casino terms change, and our reviews were last fact-checked on 29 September 2026.
- Attach a screenshot of the terms if you can.
- Tell us which casino you mean. We only review the operators listed on the site, including Betmica, Kikibet and Betninja.
We read messages and aim to correct verified errors promptly. We can't promise a reply time, and we won't confirm details we can't verify against an operator's published terms.
Correcting our information
Bonus terms, payment options and limits can change without notice. Our pages describe advertised offers, and those are not a guarantee of what you will receive. If you find that a wagering requirement, maximum bet or cashout cap differs from our page, tell us. We check the claim against the casino's current terms and update the page if it holds up. Read our terms and conditions for how we treat site content, and about us for who we are and how we work.
How our independence works
The site may earn commission if you join a casino through a link. That doesn't buy a higher position, and a message from an operator can't change a rating. If you think a review is unfair, either way, tell us and give your reasons. You can see the full list of reviewed sites in our non GamStop casino reviews.
If gambling is causing you harm
Please don't wait for a reply from us. GamCare offers free, confidential support, and the National Gambling Helpline is on 0808 8020 133. BeGambleAware also provides advice. Deposit and loss limits, self-exclusion and gambling blocking software are all useful tools. Our responsible gambling page explains them in more detail. Gambling is for adults aged 18 and over, and it should never be treated as income or as a way to solve money problems.